What a dental front desk training manual should include, from phone skills and the appointment book to recalls, payments, privacy and reviews, plus a first fortnight training plan for new receptionists.
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Dental SOP manual: the standard operating procedures every dental practice should document first
What an SOP is in dentistry, the seven standard operating procedures most Australian dental practices benefit from documenting first, and a six week plan to roll out a dental SOP manual alongside a full appointment book.
Which admin jobs should a vet clinic hand to AI first?
The admin jobs to hand to AI first in a vet clinic are the written, repetitive ones a person reviews before they go anywhere. Here is the order most clinics find works, and the jobs to keep away from it until the privacy question is answered.
52 social media post ideas for a vet clinic, one a week for a year
A year of weekly social media ideas for an Australian vet clinic, organised by month and season, from heatstroke and fireworks to ticks, snakes and Christmas food hazards, with a short note on the advertising rules that apply to vets.
The Ahpra advertising guidelines in plain language, for every registered health profession
A plain language guide to section 133 and Ahpra’s advertising guidelines for dental, medical, optometry and allied health practices: testimonials, prices and offers, titles, evidence, images, cosmetic procedures and penalties.
How should a vet clinic respond to reviews about cost, wait times or a lost pet?
How to reply to the Google reviews vet clinics find hardest, about cost, long waits and a pet that was lost, with example replies, the privacy line to hold, and when to report a fake review to Google.
Veterinary advertising rules in Australia, and why Ahpra is not the regulator
Ahpra does not regulate vets. Veterinary advertising is governed by the state and territory veterinary boards and by the Australian Consumer Law. What the NSW, Victorian, Queensland and WA rules say about testimonials, prices, comparisons and titles.
Dental practice management software in Australia: a practical guide to every major PMS (2026)
Your practice management system sits underneath almost everything your team does. Here is a clear, practical look at every major PMS available to Australian dental practices, from Dental4Windows and Dentally to Core Practice, and how to choose the one that fits.
5 ways AI can reduce admin in your dental practice
Five areas where AI can take some of the administrative workload off dental practice owners, managers and teams: marketing, operations, AHPRA advertising compliance, patient communications and repetitive administration. Plus why Trilbii has joined the Centaur Partner Network.
