What this policy covers. This policy covers personal information handled in the Trilbii platform. For information about cookies and analytics on our website, see our Website Privacy & Cookies Notice.
1. Introduction
Welcome! Our Privacy Policy explains how and why Trilbii Pty Ltd ACN 693 951 914 ("we", "us" and "our") collects, uses, holds and discloses your personal information including sensitive information, in accordance with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs).
This Privacy Policy details how we manage personal information, including the kinds of information we collect, the purposes for collection, use and disclosure, our methods of collection and storage, data security measures, procedures for handling privacy complaints and the process for individuals to access and correct their personal information.
To contact us, please use our contact form.
2. About this Policy and personal information and sensitive information
This policy explains how and why we collect, use, hold and disclose your personal information.
Personal information is any information or an opinion about an identified individual or an individual who can be reasonably identified from the information or opinion. Information or an opinion may be personal information regardless of whether it is true.
Sensitive information means:
- Information or an opinion (that is also personal information) about an individual's:
- racial or ethnic origin;
- political opinions;
- membership of a political association;
- religious beliefs or affiliations;
- philosophical beliefs;
- membership of a professional or trade association;
- membership of a trade union;
- sexual orientation or practices;
- criminal record;
- health information about an individual;
- Health information about an individual.
- Genetic information about an individual that is not otherwise health information.
- Biometric information that is to be used for the purpose of automated biometric verification or biometric identification.
- Biometric templates.
3. We collect and hold personal information
We may collect and hold personal information about you including name. phone number, email address and residential or business address.
We may collect and hold sensitive information about you including health information about an individual.
We may also collect information about how you access, use and interact with our website, app and other digital channels.
4. Why we collect, hold, use and disclose your personal information
We collect, hold and use your personal information so that we can provide our services, administer our organisation and comply with the law. The specific purposes for which we handle your personal information are for our business operations and growth, and the business operations and growth of our clients.
We also disclose your personal information to third parties for purposes including marketing our business to you.
5. How we collect your personal information
We generally collect your personal information directly from you whenever you interact with us, for example, when you purchase or use any of our products or services, call us, interact with our chatbot or otherwise visit our website.
We may also collect your personal information from our clients, to provide services to our clients.
We may collect your sensitive information from our clients, to provide services to our clients.
6. How we store and hold personal information
We store most information about you in computer systems and databases operated by either us or our external service providers. Some information about you is recorded in paper files that we store securely.
We implement and maintain processes and security measures to protect personal information, which we hold from misuse, interference or loss, and from unauthorised access, modification or disclosure.
These processes and systems include the following:
- The use of identity and access management technologies to control access to systems on which information is processed and stored.
- Requiring all employees to comply with internal information security policies and keep information secure.
- Requiring all employees to complete training about information security.
- Monitoring and regularly reviewing our practice against our own policies and against industry best practice.
We will also take reasonable steps to destroy or de-identify personal information once we no longer require it for the purposes for which it was collected or for any secondary purpose permitted under the APPs.
7. Disclosure of personal information to overseas recipients
We do not disclose your personal information to recipients that are located outside Australia.
8. Access to and correction of your personal information
You have a right to request access to, or correction of, the personal information that we hold about you by contacting us. Our contact details are set out below at paragraph 10.
There are some circumstances where we may refuse your request to access or correct your personal information. If we refuse your request, we will notify you in writing of the reasons for the refusal. If you disagree with our decision, you may make a privacy complaint using the complaints procedure set out below at paragraph 9.
If we are unable to correct your personal information, you may ask us to include a statement that you believe your personal information is inaccurate, out of date, irrelevant or misleading.
There is no charge for requesting access to, or correction of, your personal information, but we may require you to meet our reasonable costs in providing you with access (such as photocopying costs or costs for time spent on collating large amounts of material).
We will respond to your requests to access or correct personal information within a reasonable period, which is generally within 30 days of receiving your request.
9. Privacy complaints
If you have a complaint about the way in which we have handled your personal information, including in relation to your request for access or correction of your personal information, you should contact us first using the details set out below at paragraph 10.
We will consider your complaint and determine whether it requires further investigation. We will notify you of the outcome of this investigation.
If you remain dissatisfied with the way in which we have handled a privacy issue, you may make a complaint to the Office of the Australian Information Commissioner (OAIC) (www.oaic.gov.au).
10. Contact details
If you have any questions, comments, requests or concerns, please contact us using our contact form.
11. Changes to this policy
From time to time, we may update this privacy policy to reflect changes to how we handle personal information or the types of personal information that we hold. Any changes to this policy will be published on our website.
You may obtain a copy of the current policy from our website or by contacting us at the contact details above set out in paragraph 10.
© Trilbii Pty Ltd ACN 693 951 914
8 Hadenfeld Ave, Macquarie Park NSW 2113
Date: 26 June 2026